PRUDENTIAL ZENITH LIFE PROTECTING CUSTOMER S DURING COVID-19 PANDEMIC

Prudenal Zenith Life ping the Coronavir19)

pandemic.

In the face of the coronavirus pandemic and the resulng lockdown, Prudenal Zenith Life Insurance

is rolling out a range of services to help customers cope with the lockdown.

The new services include a range of addional COVID-19 insurance cover enhancements, without

addional premium charges, and a waiver for ‘pandemic’ exclusions as contained in its policy

language.

In line with the recent pronouncement of the federal government, the company will be temporarily

locked down and has therefore set up a dedicated claims team with remote working capabilies, to

enable customers make and receive claims virtually.

According to the statement from the insurance company, the claims procedure will be simpli+ed to

allow customers make claims through the WhatsApp channel.

This development makes it possible for customers to buy insurance products without any physical

interface with sales personnel or visit to a physical branch.

Commenng on the changes, Prudenal Africa CEO Ma/ Lilley said, “we realise this is a worrying

me for everyone and we want to reassure you that protecng the health and wellness of our

customers, employees and partners is our primary concern.

“At Prudenal, we have been delivering promises for over 170 years and this me will be no

di3erent. I am proud of the measures we are announcing today and I know that they will provide our

customers addional peace of mind.”

He added that the waing periods for new cover have been reduced, and the company is providing

addional training and incenves to sales personnel to connue providing advice and access to

insurance, even as they work remotely.

He encouraged Nigerians to stay safe and adhere to the direcves from the Ministry of health,

Nigerian centre for disease control (NCDC) and other relevant authories.

“We are going to get through these trying mes together” he assured.

What you should know

Prudenal Zenith Life Insurance was born when Prudenal Plc, one of the oldest and most strongly

capitalized life insurance companies in the world, acquired a majority stake in Zenith Life Assurance.